GridMOTIV prides itself on class leading customer service on par with our excellent tracking units.
At GridMOTIV we know that our products are only as good as the support that we can offer on them. We truly believe in going the extra mile for our customers and we guarantee that you will never have anything less than stellar customer support from our support staff.
We know how important your business is to you, and that’s why we go to the extreme with our customer service. GridMOTIV support monitors our support tickets all day and night, and will typically reply to your ticket in less than a few hours. We also provide support to critical events even over the holidays. During normal business hours, you’ll always be able to reach one of our support staff live on the phone as well.
Feel free to contact GridMOTIV by the following methods for customer support. We will get back to you as soon as possible. Typically we will reply to your email support needs in less than an hour during business hours, slightly longer during off times. GridMOTIV support staff will answer or return phone calls immediately during business hours.
Email (24/7):
info@gridmotiv.com
GridMOTIV replies to email support tickets any time of the day or night.
During business hours you will always be able to speak to our support team.
GridMOTIV will reply to critical support tickets even during the holidays.
Our support staff is as knowledgeable about our products as our engineers.